Refund & Returns Policy

1. General Information
   This Refund & Returns Policy applies to all purchases made through www.shampvio.com, exclusively operated by Shampvio. Customers are encouraged to read this Policy carefully before placing an order to understand their rights and obligations.
2. Order Processing, Inventory, and Delivery
   To ensure quality and prevent fraudulent transactions, Shampvio processes and fulfills all orders directly from our self-managed physical inventory.
   Orders are normally processed within 1–3 business days, excluding weekends and public holidays, after a secure payment verification.
   Following dispatch, the estimated delivery time is 5–10 business days. Orders are delivered using established international carriers, including:

DHL

FedEx

UPS Priority

Depending on the destination and operational availability, the carrier used for a specific shipment may vary. Shipment tracking notifications are automatically sent to the email address provided during checkout at key stages of delivery, including:

Order dispatched;

Shipment accepted by the carrier;

Transit updates where available;

Local delivery stage;

Delivery completed.

Customers are highly encouraged to monitor these email notifications for the latest shipment information.

3. Delivery Delays
   If an order significantly exceeds the standard estimated delivery timeframe, customers may contact Shampvio by email. We will communicate with the relevant carrier to investigate the shipment.
   Following the completion of the investigation and taking the specific circumstances into account, an appropriate resolution may include:

A replacement shipment at no additional cost; or

A full refund.

4. Right of Withdrawal (Buyer’s Remorse)
   Where applicable under European consumer legislation, customers have the right to withdraw from the purchase within 14 days from the day on which the goods are physically received, without providing a reason.
   To exercise the Right of Withdrawal, customers must strictly notify Shampvio by email before the 14-day withdrawal period expires.
   Condition of Returned Goods: To be eligible for a full refund under the Right of Withdrawal, the product must be returned in its original, unused condition, with all original packaging and tags intact.
   Return Shipping Costs: Customers are directly responsible for paying the return shipping costs when exercising the Right of Withdrawal.
5. Return Address
   For customers located within Europe, returned products should be sent securely to the following return address ONLY after receiving official return authorization instructions from Shampvio:
   Return Address:
   XXX
   Please do not return any products to the dispatch facility or this address before contacting us and receiving the relevant return documentation, as unauthorized returns may not be processed.
6. Damaged or Defective Products
   We take quality control seriously. If a product arrives damaged or contains a manufacturing defect, customers should contact us by email within a reasonable period after receiving the order.
   To expedite the review of the request, please provide:

Your order number;

A detailed description of the issue;

Clear photographs showing the condition of the defective product and its original packaging.

Where the photographic evidence confirms that the product arrived damaged or defective, Shampvio will arrange, according to the circumstances, either:

A free replacement product; or

A full refund.

For products confirmed as damaged upon arrival via photographic evidence, returning the physically damaged item is generally not required unless specifically requested by our support team.

7. Refund Processing and Billing Descriptor
   All approved refunds are strictly processed back to the original payment method used for the purchase to comply with anti-fraud regulations. Refunds may be returned to:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported digital wallets available at the time of purchase

Important Billing Information: Please note that to ensure payment security, your original transaction and any subsequent refunds will appear on your bank or credit card statement under our legally registered parent company billing descriptor: A FLOWERS SONG PTE. LTD.
Once initiated by us, please allow 5–10 business days for the refunded amount to officially reflect in your account, depending on your card issuer or bank’s processing times.

8. Customer Responsibilities
   Customers requesting a return under the Right of Withdrawal must strictly follow the return instructions provided by Shampvio and ensure that returned products are appropriately and securely packaged for transport to prevent transit damage. Where a return is requested because a product arrived damaged or defective, customers must provide the requested photographic evidence before any resolution is arranged.
9. Contact Us
   If you have any questions regarding refunds, returns, or billing descriptors, please contact:
   Business Name: Shampvio
   Website: www.shampvio.com
   Email: handheld@shampvio.com
   Telephone: [Insert Telephone Number]
   Business Address: [Insert Registered Business Address]

Customer enquiries received outside normal business hours will be reviewed as soon as reasonably practicable. Responses are normally provided within 24 hours.