Have Questions?

1. Who operates this Website and are the products authentic?
   This Website is exclusively operated by Shampvio. We guarantee that all silicone handheld scalp brushes sold on this Website are authentic, and all website contents, images, and descriptions are original intellectual properties of Shampvio or used under proper commercial licenses.
   Website: www.shampvio.com
   Email: handheld@shampvio.com
   If you have any questions regarding your order or our products, you are welcome to contact us by email.
2. What payment methods are accepted and is my payment secure?
   We securely accept the following payment methods through Stripe’s encrypted payment gateway:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported digital wallets made available during checkout

The payment options displayed during checkout may vary depending on your location and device. To prevent unauthorized transactions, all payments are processed with advanced fraud protection. Upon a successful transaction, your bank statement will clearly reflect a charge from “Shampvio”.

3. When will my order be processed?
   We manage our own physical inventory to ensure prompt fulfillment. Orders are strictly processed and packed directly from our facilities within 1–3 business days, excluding weekends and public holidays.
   Once your order has been prepared for dispatch, you will receive an email confirmation.
4. How long does delivery take and are there hidden customs fees?
   After dispatch, the estimated delivery time is 5–10 business days.
   Orders are delivered using established international carriers, including DHL, FedEx, and UPS Priority, depending on destination and operational availability. Delivery times are estimates and may vary according to local transport conditions.
   Delivered Duty Paid (DDP): We ship all international orders under a DDP model. This means the final price you pay at checkout is fully inclusive of all applicable import duties, taxes, and customs fees. You will not face any hidden charges upon delivery.
5. How can I track my order?
   Shipment tracking updates are automatically sent to the email address provided during checkout. Tracking notifications are normally issued at important stages of the delivery process, including:

Order dispatched;

Shipment accepted by the carrier;

Transit updates where available;

Local delivery stage;

Delivery completed.

Customers are encouraged to monitor these email notifications for the latest shipment information.

6. What happens if my order takes longer than expected?
   If your order exceeds the standard delivery timeframe, please contact us by email. We will work with the relevant carrier to investigate the shipment.
   Following the outcome of the investigation and taking the circumstances into account, an appropriate resolution may include either:

A replacement shipment; or

A full refund credited back to your original payment method.

7. Can I cancel or return my order?
   Where applicable under European consumer legislation, customers have the right to withdraw from their purchase within 14 days after receiving the goods, without providing a reason.
   To exercise this right, please contact us by email before the withdrawal period expires. Further return instructions will be provided after your request has been reviewed. Approved refunds typically take 5-10 business days to appear on your original method of payment.
8. What should I do if my order arrives damaged or defective?
   If your order arrives damaged or contains a manufacturing defect, please contact us by email as soon as reasonably possible after delivery.
   Please include:

Your order number;

A brief description of the issue;

Clear photographs showing the condition of the product.

After reviewing the information provided, we will determine the appropriate resolution according to the circumstances. Where the product is confirmed to have arrived damaged or defective, a replacement or a full refund may be arranged. For products confirmed as damaged upon arrival, returning the damaged item is generally not required. Photographic evidence is normally sufficient for assessment.

9. Can I change my delivery address?
   If your order has not yet entered the dispatch process, we may be able to update your delivery details. Please contact us as soon as possible after placing your order.
   Once an order has been dispatched, changes to the delivery address may no longer be possible.
10. How can I contact Shampvio?
    If you have any questions regarding our products, your order, or this Website, please contact us using the details below.
    Business Name: Shampvio
    Website: www.shampvio.com
    Email: handheld@shampvio.com
    Telephone: [Insert Telephone Number]
    Business Address: [Insert Registered Business Address]

Customer enquiries received outside normal business hours will be reviewed as soon as practicable. Responses are normally provided within 24 hours.