Payment Security Policy

1. Business Information and Billing Descriptor
   This Website is operated by Shampvio.
   Shampvio is registered in XXX. The business information associated with our secure payment account is maintained consistently with the information published on this Website to ensure complete transparency.
   Billing Descriptor: To prevent any confusion regarding your bank statements, please note that the billing descriptor that will appear on your eligible credit card or bank payment statements will reflect our legal parent company: A FLOWERS SONG PTE. LTD.
2. Secure Payment Processing and PCI-DSS Compliance
   All payments made through www.shampvio.com are strictly and securely processed by Stripe, a certified PCI Service Provider Level 1.
   Customers are not required to create or sign in to a Stripe account in order to complete a purchase on this Website.
   Data Security: Our entire checkout process is secured using industry-standard Secure Sockets Layer (SSL/TLS) encryption technology. Your sensitive payment details (such as full credit card numbers) are encrypted, tokenized, and transmitted directly to Stripe. Shampvio does not collect, process, or store your complete payment card information on our servers at any time.
   As part of its payment processing activities, Stripe may perform advanced payment risk assessments, including 3D Secure (3DS) authentication, and monitor transactions for unusual activity to protect both you and our business from fraudulent transactions.
3. Accepted Payment Methods
   We currently accept the following secure payment methods, subject to availability at checkout:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Supported digital wallets available during checkout

The payment methods displayed may vary depending on your location, device, or browser.

4. Protection of Personal Data
   Shampvio is strictly committed to handling personal data in accordance with applicable European data protection legislation (GDPR).
   Information relating to payment transactions is processed in accordance with our Privacy Policy and applicable legal requirements.
   Our Website also provides a Cookie Banner. Non-essential cookies are used only after a visitor has provided explicit consent by selecting the “Accept” option on the Cookie Banner. Further information regarding the processing of personal data and the use of cookies is available in our fully detailed Privacy Policy and Cookie Policy.
5. Fraud Prevention and Payment Verification
   To protect our customers from unauthorized transactions, all orders are subject to rigorous fraud-prevention reviews before processing.
   Payment details submitted during checkout are processed exclusively for the purpose of completing your authorized transaction. For your security, please ensure that the billing address provided during checkout perfectly matches the address associated with your payment card, as discrepancies may result in a declined transaction by our payment gateway.
6. Customer Assistance
   If you have questions relating to a payment made through this Website, a billing descriptor on your statement, or require assistance with your transaction, please contact us securely using the details below:
   Business Name: Shampvio
   Website: www.shampvio.com
   Email: handheld@shampvio.com
   Telephone:
   [Insert Telephone Number]
   Business Address:
   [Insert Registered Business Address]

Customer enquiries are reviewed securely during normal business operations. Responses are normally provided within 24–48 hours.

7. Changes to This Policy
   Shampvio may update this Payment Security Policy from time to time to reflect changes in legal requirements, security standards, or business operations. The latest version will always be published on this Website together with the updated effective date.