Payment Security Policy

Merchant Information and Billing Name
This website is operated by Shampvio.
Shampvio is registered at Avenida de las Fuentes 11, 12579 Alcossebre, Castellón, Spain. The merchant details associated with our secure payment accounts match the information published on this website to ensure full transparency.
Billing Name: To avoid confusion on your bank statement, please note that the name appearing on your credit card or bank payment statement will be that of our legal parent company: DR. FARNOS, S.L.

Secure Payment Processing and PCI-DSS Compliance
All payments made via www.shampvio.com are securely processed by Stripe, a company certified as a PCI Level 1 Service Provider.
Customers do not need to create or log into a Stripe account to complete a purchase on this website.
Data Security: Our entire checkout process is protected by industry-standard Secure Sockets Layer (SSL/TLS) encryption technology. Your sensitive payment information (such as full credit card numbers) is encrypted, tokenized, and transmitted directly to Stripe. Shampvio never collects, processes, or stores your full payment card details on our servers.
As part of payment processing, Stripe may conduct advanced payment risk assessments (including 3D Secure/3DS verification) and monitor transactions for unusual activity to protect both you and our business from fraudulent transactions.

Supported Payment Methods
We currently accept the following secure payment methods (availability depends on the options presented at checkout):

Visa

Mastercard

American Express

Apple Pay

Google Pay

Digital wallets supported at checkout

Displayed payment methods may vary based on your geographic location, device, or browser.

Personal Data Protection
Shampvio is strictly committed to processing personal data in accordance with applicable European data protection regulations (GDPR).
Information related to payment transactions is processed in compliance with our Privacy Policy and applicable legal requirements.
Our website also features a cookie consent banner. We use non-essential cookies only after a visitor has explicitly consented by clicking the “Accept” option on the banner. For more information regarding personal data processing and cookie usage, please refer to our detailed Privacy Policy and Cookie Policy. Fraud Prevention and Payment Verification
To protect customers from unauthorized transactions, all orders undergo a rigorous fraud prevention review prior to processing. The payment information you submit at checkout is used solely to process and complete your authorized transaction. To ensure the security of your account, please verify that the billing address entered at checkout matches the address associated with your payment card exactly; a mismatch may result in the transaction being declined by our payment gateway.

Customer Support
If you have questions regarding payments made through this website or transaction descriptions on your billing statement, or if you require assistance during the transaction process, please contact us securely via the following channels:
Company Name: Shampvio
Website: www.shampvio.com
Company: DR. FARNOS, S.L.
Registration No.: B12873964
Address: Avenida de las Fuentes 11, 12579 Alcossebre, Castellón, Spain
Phone: 34 633878458
Email: handheld@shampvio.com

We handle customer inquiries securely during normal business hours and typically respond within 24 to 48 hours.

Changes to This Policy
Shampvio may update this Payment Security Policy from time to time to reflect changes in legal requirements, security standards, or business operations. The latest version will always be posted on this website, accompanied by the updated effective date.