Refund & Returns Policy

General Information
This Refund and Return Policy applies to all purchases made via www.shampvio.com, a site operated exclusively by Shampvio. Customers are advised to read this policy carefully before placing an order to understand their rights and obligations.

Order Processing, Inventory, and Delivery
To ensure quality and prevent fraudulent transactions, Shampvio processes and fulfills all orders directly using its own inventory.
Orders are typically processed within 1 to 3 business days (excluding weekends and public holidays) following the verification of secure payment.
Once shipped, the estimated delivery time is 5 to 10 business days. Orders are delivered via reputable international logistics carriers, including:

DHL

FedEx

UPS Priority

The specific carrier used may vary depending on the destination and operational conditions. The system will automatically send tracking notifications to the email address provided at checkout during key stages of delivery, including:

Order shipped;

Shipment received by the carrier;

Transit updates (if applicable);

Local delivery stage;

Delivery completed.

Customers are advised to monitor these email notifications closely for the latest tracking information.

Delivery Delays
If the actual delivery time significantly exceeds the standard estimated timeframe, customers may contact Shampvio via email. We will communicate with the relevant carrier and investigate the shipment status.
Upon completion of the investigation, we will determine an appropriate solution based on the specific circumstances, which may include:

Free replacement of the item(s); or

A full refund.

Right of Withdrawal (Returns Due to Change of Mind)
Where European consumer regulations apply, customers have the right to withdraw from their purchase within 14 days of actually receiving the goods, without providing a reason.
To exercise the right of withdrawal, customers must clearly notify Shampvio via email before the 14-day withdrawal period expires.
Condition of Returned Items: To qualify for a full refund under the right of withdrawal, returned products must be in their original, unused condition, with all original packaging and tags intact.
Return Shipping Costs: When exercising the right of withdrawal, the customer is responsible for the cost of return shipping. Return Address
For customers within Europe, please ensure that—after receiving official return authorization instructions from Shampvio—you securely ship the return items to the following address:
Return Address:
Avenida de las Fuentes 11, 12579 Alcossebre, Castellón, Spain
Please do not ship any items back to the dispatch warehouse or this address before contacting us and receiving the relevant return documentation, as unauthorized returns may not be processed.

Damaged or Defective Items
We place great importance on quality control. If an item arrives damaged or has a manufacturing defect, customers should contact us via email within a reasonable timeframe after receiving the order.
To expedite the review process, please provide the following information:

Your order number;

A detailed description of the issue;

Clear photos showing the condition of the defective item and its original packaging.

If photographic evidence confirms that the item was damaged or defective upon delivery, Shampvio will arrange for one of the following, depending on the specific circumstances:

A free replacement; or

A full refund.

For items confirmed via photographic evidence to be damaged upon delivery, the physical return of the item is generally not required unless explicitly requested by our customer service team.

Refund Processing and Billing Descriptor
To comply with anti-fraud regulations, all approved refunds will be issued strictly to the original payment method used at the time of purchase. Refunds can be issued to:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Various digital wallets supported at the time of purchase

Important Billing Information: Please note that, to ensure payment security, the name appearing on your bank or credit card statement for both the original transaction and any subsequent refunds will be that of our legally registered parent company: A FLOWERS SONG PTE. LTD.
Once we initiate a refund, it typically takes 5 to 10 business days for the funds to be officially credited to your account, depending on the processing speed of your card issuer or bank.

Customer Responsibilities
Customers requesting a return based on the “Right of Withdrawal” must strictly adhere to the return guidelines provided by Shampvio and ensure that returned items are properly and securely packaged to prevent damage during transit. For returns requested due to items arriving damaged or defective, customers must provide necessary photographic evidence before further processing can be arranged.

Contact Us
If you have any questions regarding refunds, returns, or the billing descriptor, please contact:
Company Name: Shampvio
Website: www.shampvio.com
Company: DR. FARNOS, S.L.
Registration No.: B12873964
Address: Avenida de las Fuentes 11, 12579 Alcossebre, Castellón, Spain
Phone: 34 633878458
Email: handheld@shampvio.com

Customer inquiries received outside of normal business hours will be addressed as soon as reasonably practicable. We typically respond within 24 hours.