Shipping Policy

General Information
This shipping policy applies to all orders placed via www.shampvio.com and managed by Shampvio. We recommend that customers carefully review this policy before placing an order.

Order Processing and Fraud Prevention
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
To prevent unauthorized transactions, order processing begins only after payment is successfully received, security verification is completed, and fraud screening is passed. Shampvio manages its own inventory to ensure timely and reliable order fulfillment. Processing times may vary slightly during periods of high order volume or public holidays.

Shipping Origin
All orders are packed and shipped directly from our managed distribution center:
Shipping Address:
Avenida de las Fuentes 11, 12579 Alcossebre, Castellón, Spain

Shipping Regions
We currently offer shipping services to customers within Europe. Availability of specific shipping services may vary depending on the destination.

Shipping Methods
Orders are shipped via established international logistics carriers to ensure secure and trackable transport, including:

DHL

FedEx

UPS Priority

We select the carrier based on the specific destination and operational conditions to ensure the most efficient delivery route.

Estimated Delivery Time and DDP Shipping
Estimated delivery time after shipment:
5–10 business days

Delivered Duty Paid (DDP): All international shipments are handled on a “Delivered Duty Paid” (DDP) basis. This means that all applicable import duties, Value Added Tax (VAT), and customs clearance fees are included in the final price at checkout. Customers will not incur hidden costs, handle customs clearance procedures, or pay additional fees upon delivery.
Estimated delivery times do not include order processing time and may vary due to destination, weather conditions, public holidays, or other exceptional shipping circumstances.

Tracking and Proof of Delivery
Once the order has shipped, tracking updates will be automatically sent to the email address provided at checkout. Tracking notifications are typically sent at key stages of the delivery process, including:

Order shipped;

Shipment received by the carrier;

In-transit updates (if applicable);

Local delivery stage;

Delivery completed.

We recommend that customers closely monitor these email notifications for the latest tracking status. An official tracking status of “Delivered,” as recorded by our partner carriers, serves as conclusive proof that the order has been successfully fulfilled and delivered.

Delivery Delays
If the delivery time significantly exceeds the estimated timeframe, customers should contact Shampvio using the contact details provided on this website. We will actively communicate with the relevant carrier to initiate a formal investigation regarding the package.
Upon completion of the investigation, we will implement an appropriate solution based on the specific circumstances, including:

Free reshipment; or

A full refund (funds will be securely returned to the original payment account).

Delivery Information and Liability
Customers are responsible for providing complete, accurate, and secure delivery information when placing an order.

Please contact us immediately if you need to change delivery details prior to shipment.

If the provided delivery information is incorrect or incomplete, delivery may be delayed until the information is verified or corrected.

Disclaimer of Liability: Shampvio is not liable for lost, misdelivered, or delayed packages resulting from incorrect, incomplete, or invalid delivery addresses provided by the customer at checkout.

Receipt and Inspection
We recommend that customers inspect their items within a reasonable time after receipt.
If you discover that an item is damaged or has a manufacturing defect upon receipt, please contact us immediately via email and provide the following information:

Order number;

Description of the issue;

Clear photos showing the condition of the received item and its packaging.

After reviewing the photographic evidence provided, we will promptly arrange an appropriate solution based on the specific situation (such as a free replacement or a full refund).

Contact Information
For any questions regarding shipping or delivery, please contact:
Shampvio
Website: www.shampvio.com
Company: DR. FARNOS, S.L.
Registration No.: B12873964
Address: Avenida de las Fuentes 11, 12579 Alcossebre, Castellón, Spain
Phone: 34 633878458
Email: handheld@shampvio.com

Customer inquiries received outside of normal business hours will be addressed as soon as reasonably practicable. We typically respond within 24 hours.