Shipping Policy

1. General Information
   This Shipping Policy applies to all orders placed through www.shampvio.com and operated by Shampvio. Customers are encouraged to read this Shipping Policy before placing an order.
2. Order Processing and Fraud Prevention
   Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
   To protect against unauthorized transactions, order processing strictly begins only after payment has been successfully received, securely verified, and cleared through our fraud-prevention review. Shampvio manages its own physical inventory to ensure prompt and reliable fulfillment. During periods of increased order volume or public holidays, processing times may vary slightly.
3. Shipping Origin
   All orders are packaged and dispatched directly from our managed fulfillment facility:
   Dispatch Address:
   XXX
4. Delivery Area
   We currently deliver to customers within Europe. Availability of specific delivery services may vary depending on the local destination.
5. Delivery Method
   Orders are delivered using established international carriers to ensure secure and trackable transit, including:

DHL

FedEx

UPS Priority

The specific carrier used for a particular shipment may vary according to the exact destination and operational availability to ensure the most efficient delivery routing.

6. Estimated Delivery Time and DDP Shipping
   After dispatch, the estimated delivery time is:
   5–10 business days

Delivered Duty Paid (DDP): All international shipments are processed on a Delivered Duty Paid basis. This means that all applicable import duties, value-added taxes (VAT), and customs clearance fees are fully included in the final price at checkout. Customers will not be subject to any hidden fees, customs procedures, or additional charges upon delivery.
Delivery estimates exclude order processing time and may occasionally vary due to destination, weather conditions, public holidays, or other exceptional transportation circumstances.

7. Shipment Tracking and Proof of Delivery
   Once your order has been dispatched, shipment tracking updates are automatically sent to the email address provided during checkout. Tracking notifications are normally issued at important stages of the delivery process, including:

Order dispatched;

Shipment accepted by the carrier;

Transit updates where available;

Local delivery stage;

Delivery completed.

Customers are highly encouraged to review these email notifications for the latest shipment status. The official tracking status marked as “Delivered” by our partnered carriers serves as definitive proof of successful fulfillment and delivery.

8. Delivery Delays
   If a delivery significantly exceeds the standard estimated delivery timeframe, customers should contact Shampvio using the contact details provided on this Website. We will actively communicate with the relevant carrier to initiate a formal investigation into the shipment.
   Following the completion of the investigation and taking the circumstances into account, an appropriate resolution may include:

A replacement shipment dispatched at no additional cost; or

A full refund securely credited back to the original method of payment.

9. Delivery Information and Liability
   Customers are strictly responsible for providing complete, accurate, and secure delivery information when placing an order.

If delivery details need to be updated before dispatch, customers should contact us immediately.

If incorrect or incomplete delivery information is provided, delivery may be delayed until the information has been clarified.

Liability: Shampvio cannot be held liable for lost, misdelivered, or delayed parcels resulting from incorrect, incomplete, or invalid shipping addresses provided by the customer at checkout.

10. Receipt of Goods
    Customers are encouraged to inspect their order within a reasonable period after delivery.
    If a product is found to be damaged or has a manufacturing defect upon receipt, customers should contact us by email promptly and provide:

Order number;

A clear description of the issue;

Clear photographs showing the condition of the received product and its packaging.

Following a review of the provided photographic evidence, an appropriate resolution (such as a free replacement or a full refund) will be arranged immediately according to the circumstances.

11. Contact Information
    If you have any questions regarding shipping or delivery, please contact:
    Shampvio
    Website: www.shampvio.com
    Email: handheld@shampvio.com
    Telephone:
    [Insert Telephone Number]
    Business Address:
    [Insert Registered Business Address]

Customer enquiries received outside normal business hours will be reviewed as soon as reasonably practicable. Responses are normally provided within 24 hours.