Contact Us

Thank you for visiting Shampvio.

We value direct and transparent communication with our customers. Whether you wish to inquire about our premium silicone handheld scalp massager, need assistance with an order, or have other product-related questions, our professional customer support team is ready to help.

Customer Support Channels
Company Name: Shampvio

Website: www.shampvio.com

Company: DR. FARNOS, S.L.
Registration No.: B12873964
Address: Avenida de las Fuentes 11, 12579 Alcossebre, Castellón, Spain
Phone: 34 633878458
Email: handheld@shampvio.com

Business Hours and Response Times
Our customer service team operates during the following hours:

Monday to Friday: 9:00 AM – 5:00 PM (Standard business hours)

Saturday and Sunday: Closed (Inquiries received over the weekend will be addressed promptly on the next business day)

We are committed to reviewing and responding to all email inquiries within 24 hours. To help us process your request more efficiently, please include your full name, order number (if applicable), and a brief description of the issue in your email.

Our Commitment to Resolving Issues
At Shampvio, we are fully dedicated to ensuring a safe and satisfying shopping experience for you.

Important Note to Valued Customers:
If you encounter any issues regarding shipping, product quality, or billing, please contact our customer support team directly at handheld@shampvio.com before contacting your bank or payment provider to initiate a dispute.

Contacting us directly allows our team to handle refunds, exchanges, or order adjustments more quickly, ensuring a smooth resolution while avoiding unnecessary delays caused by administrative processes.